Frequently Asked Questions
Everything you need to know about your Lisa Eldridge Beauty order.
Where does Lisa Eldridge Beauty ship to?
We offer worldwide shipping to most countries. Shipping costs and delivery times vary by location and are calculated at checkout based on your destination.
What is your return policy for makeup products?
Due to the nature of our products and for hygiene reasons, we can only accept returns on items that are unopened, unused, and in their original packaging within 14 days of receipt.
Are your products cruelty-free and vegan?
Lisa Eldridge is a cruelty-free brand. Many of our products are also vegan; please check the specific product pages for a full list of ingredients and certifications.
How can I find my perfect foundation or lipstick shade?
We provide detailed shade descriptions, swatches on multiple skin tones, and a 'Live Chat' feature where our beauty experts can assist you with personalized color matching.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our customer service team immediately if you need to modify your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.